How do I return an item?

RETURNS POLICY - FAULTY, DAMAGED OR UNSATISFACTORY PRODUCTS
1: If you are unhappy with an item when you receive it or if any of the goods are faulty or damaged, please return the item to us within 30 days unopened and unused.
2: You must advise us within seven 7 working days of delivery to return the order either by written letter, telephone or email quoting your order number and decision to return the items.
3: Where an item arrives damaged or faulty we will refund you the full cost of your order including the delivery charge within 30 days of you returning the product and provided you have notified us that the goods will be returned.
4: If you choose to return the package, you must obtain a returns number from the Customer Services by calling 0208 301 2624 or emailing info@venicebakery.co.uk, then return the box with the contents in the same condition that they arrived. The cost of returning the package shall be the responsibility of the buyer and not Venice Bakery UK unless the goods are faulty or incorrectly fulfilled to the order. In these circumstances we will pay you the cost of the return postage.
5: We cannot accept returns for any product that was specially ordered / bought in for your order unless they are faulty or damaged.
6: Please send all returned products to the address you are given when you receive your returns order number.

CANCELLATION POLICY
1: Under the Distance Selling Regulations you have the right to cancel your order for up to 7 working days after the day you receive the goods. We will give you a full refund of the purchase price of the goods once the items have been returned to us in a satisfactory unopened and unused condition.
2: You must advise us within this period of your decision to cancel the order either by written letter, telephone or email quoting your order number and your decision to return the goods.
3: Please return the unwanted items to us within 30 days of cancellation, in an unused condition and having taken reasonable care with it. You are responsible for the paying for the cost of returning the unwanted goods.
4: None of the above conditions apply to goods which are personalised or have been made to a special bespoke order.